Core Services:
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Professional Call Answering
Friendly, professional receptionists answering calls using client-customized greetings. -
Call Forwarding / Call Routing
Calls routed to the appropriate department or individual based on client instructions. -
Message Taking and Delivery
Accurate message-taking with real-time email and SMS notification. -
Appointment Scheduling
Managing appointment calendars through common platforms like Calendly, Google Calendar, or Microsoft 365. -
Basic Customer Service Support
Answering FAQs, providing business information (e.g., business hours, directions), or basic troubleshooting.
Premium / Add-On Services:
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After-Hours Answering Services
Extended coverage beyond typical business hours or weekends. -
Lead Capture & Qualifying
Basic qualifying of leads before forwarding or scheduling appointments. -
Outbound Calling Services
Appointment reminders, follow-ups, customer satisfaction surveys, or outbound lead generation calls. -
Customized IVR Menus & Greetings
Interactive voice response setups for streamlined call handling. -
Call Reporting and Analytics
Detailed monthly reports. -
Integration with CRM/Business Software
Seamless integration with client CRMs like Salesforce, Highlevel,HubSpot, or Zoho.
Tiered Pricing Structure:
1. Essential Plan ($175/month)
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Up to 50 calls/month included
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Basic answering, routing, and message-taking
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Email and SMS notifications
2. Professional Plan ($450/month)
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Up to 125 calls/month included
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Essential Plan features, plus appointment scheduling and basic customer support
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CRM integration (one platform)
3. Premium Plan ($950/month)
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Up to 250 calls/month included
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Professional Plan features, plus outbound calls, lead qualification, after-hours Coverage
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Advanced reporting, multiple CRM integrations, and customized IVR setups
Add-On Pricing:
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Additional Call Volume: $2 – $3 per extra call above plan limits
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After-hours Coverage: $150 – $300/month extra
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Custom IVR Menus: $100 – $250 one-time setup fee
