Privacy Policy

1. Information We Collect

We collect personal information directly from you when you interact with our website or services. This includes:

• Contact Information: First and last name, business name, phone number, email address, and physical address when you submit leasing inquiries, lease office suites, or book conference rooms.
• Account Credentials: Email addresses and passwords created for Tenant Portal access.
• Payment and Billing Details: Credit card numbers, billing addresses, and payment transaction tokens when booking rooms or paying office invoices (payments are processed securely via Stripe).
• Security & System Audit Logs: IP addresses, browser agent headers, login attempt success/failure flags, lockout metrics, and timestamps. We collect this data automatically during system authentication to enforce brute-force hacking protections.
• Newsletter Subscription Data: Email addresses submitted specifically to sign up for marketing updates and leasing availability announcements.

2. How We Use Your Information

We process collected personal details under the following legal bases:

• Contract Performance: To provision office suites, process conference room bookings, send booking confirmations, manage lease ledgers, and contact tenants regarding facilities.
• Legitimate Security Interests: To track authentication attempts, log client IPs, lock out bad-actor IP blocks targeting tenant portal security, and maintain comprehensive audit trails of system access.
• Consent: To deliver newsletter announcements when you opt-in (you may unsubscribe at any time).

3. Sharing & Disclosing Information

SPS does not sell, trade, rent, or lease your personal information to third parties for marketing purposes. We only share data with trusted service providers to run our operations (such as Supabase for database hosting and Stripe for payment integrations). These providers are legally contractually obligated to keep your data confidential and secure.

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, share, or sell.
• Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to legal and contract retention exemptions (e.g., maintaining active lease logs).
• Right to Correct: You have the right to request that we correct inaccurate personal information.
• Right to Opt-Out: We do not sell your personal data. However, California law requires us to provide links for opting out should our data practices change.
• Non-Discrimination: We will not deny services, charge different prices, or provide a lower quality of service if you choose to exercise your privacy rights.

5. International & Data Protection Laws

Succeed Professional Suites operates physically within California, USA. Although we do not target international consumers, our web platform is globally accessible. We ensure that our processes, including data deletion, secure database infrastructure, and cookie-less static page architectures, remain compliant with standard international privacy frameworks.

6. Security of Your Information

7. Contact Us

If you have questions or wish to submit a privacy rights request, please contact our property management office:
Succeed Professional Suites970 Reserve Drive, Suite 100
Roseville, CA 95678
Email: staff@spsoffices.com
Phone: (916) 517-1600